Ukraine: FAQ and hotline

Find answers to your questions about the Special Act, asylum and integration for refugees from Ukraine. You will find both questions and answers, relevant links and telephone numbers for our advice centers and hotline. If you have questions about how you can help the Ukrainians who are coming to Denmark right now, you can call our Ukraine hotline. Here, you can get guidance on what rights Ukrainian citizens have in Denmark or get answers to other questions you may have in relation to helping in the current situation.

Ukraine hotline

Phone: +45 3373 5151 (we do not speak Ukrainian or Russian)

Opening hours: Monday-Thursday: 9AM-12PM

We are closed from April 3rd to April 10th

For questions about asylum

Phone: +45 3373 5000 (Mon-Fri 9AM-3PM). On Tuesdays and Fridays between 12:30PM – 3PM Ukrainian interpretation is available by telephone inquiries to the asylum department.